WellMed measures many aspects of our patients’ experience. WellMed is committed to providing you with the best possible healthcare experience. We believe transparency is key, so we’ve created this guide to explain our patient satisfaction surveys. These surveys give our patients the opportunity to share their feedback directly with us, which we use to improve our services and ensure our physicians are meeting our patients’ expectations. We also provide transparent reporting on our physicians’ performance, so you can make informed decisions about your care.

Who receives the survey?

Patients are randomly invited to complete surveys. Surveys are offered by email and give patients an opportunity to provide feedback about their experience with their physician. Results are shared with the individual physicians and clinics to identify opportunities to improve care.

What questions do we ask?

Patients are invited to complete surveys based on their outpatient visit with their physician. These surveys ask patients or legal representatives to rate their physician’s communication, listening skills, and overall courtesy and respect. The results are used to assess patients’ overall satisfaction with their care and to identify areas where we can improve. Survey ratings and patient comments are shared on our website to provide transparency and enhance the overall patient experience.

Why don’t all doctors have scores listed?

We only show ratings and reviews for providers who have received at least 30 completed patient surveys. This ensures that the ratings accurately reflect their performance.

Are all comments posted?

We strive to provide transparency by sharing feedback from our patient surveys, including both positive and negative comments. We do not publish comments that are libelous, slanderous, profane, harmful, offensive, or violate patient privacy.