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Get the information you need, anytime

Provider communications

Send and receive messages and documents with your care team

Manage medications

View your prescriptions and request refills

Access results

Get lab and imaging results quickly

Track your health

View post-visit summaries, test results and immunization history

Ready to get started?

New to Patient Portal?

To access the Portal, you’ll first need to enroll at your clinic. Our care team members can help you complete the required Portal enrollment.

Connect with your clinic to sign-up

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Already enrolled?

If you’re ready to log in, click below.

Visit Patient Portal to login (Opens in new window)

Forgot your password or username?
Try using the Portal’s recovery tools – for additional assistance contact your clinic care team.

Go mobile with the Patient Portal app

Download the healow™ app and stay connected with your care team through your mobile and smart devices.

Practice Code: WELLMED

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Need help setting up the healow app?

Any Questions?

Do I have to pay to get access to the Patient Portal and healow app?

Access to our Portal and the healow app is completely free. We share this information with our patients to give them access to their health records and help them make better healthcare decisions.

Is having online access secure?

Yes – your information is protected with secure encryption and multi-factor authentication. You’ll use your own unique username and password, or pin and will always be asked to verify your identity for additional security.

What can I access through the healow mobile app and Patient Portal?

Through the healow Mobile App and Patient Portal, you can:

  • View upcoming appointments
  • See after-visit summaries and lab results
  • Request prescription refills
  • Send and receive secure messages with your care team
  • Update personal and insurance information

For a complete list of features available at your clinic, ask our friendly front office staff.

What if I need technical assistance?

The Patient Portal and healow app have built-in tools to help with common issues, like resetting your password or retrieving your username.

For further assistance or account support, please reach out to your clinic.

I forgot my login or password. How can I reset or obtain new login credentials?

The app and our portal allow you to reset your username and/or password. You can also call your clinic and they can reset the username and/or password for you.

How do I sign up?

You can sign up through your clinic. They’ll confirm your identity, collect your email, and ask you to complete a brief form. After that, you’ll receive an email with instructions to create your password and activate your account.

Set up the healow smartphone app in four easy steps

1

Download the healow app from App Store (iPhone) (Opens in new window) or Google Play (Android Phone) (Opens in new window).

2

Find practice by entering Code: WELLMED. Under Verify Your Practice, ensure "2620 Communications Pkwy, Plano, TX 75093" is displayed. Then select This Is My Practice.

3

Enter your Patient Portal username and password to login or register as a new user.

4

Set up your PIN to securely access your health records.