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Medical records are available by request.

Please choose one of the options below to submit a medical record, imaging or billing record request:

Online (Fastest way): Online requests are managed through Verisma. Submit your request here:

Patients: https://vra.verisma.com/api/551

Patient Representative: https://vra.verisma.com/api/552

Attorney: https://vra.verisma.com/api/553

*To submit a request via mail, fax or email, please download the Authorization for Release of Patient Information form. Complete all required fields, sign, date, and return the form using one of the methods below:

Download form

Mail*:

WellMed
Health Information Management Department
909 Hidden Ridge Drive
Suite 300
Irving, TX 75038

Fax*: 817-514-7879
Attn: Health Information Management Department

Email*: recordrequests@wellmed.net
(If you choose to return the completed form via un-encrypted email, please note email is not a secure method of communication and carries some risk of being read by a third party.)

Frequently asked questions

How do I check the status of my request?

Online requests submitted through Verisma:

  • If you received a “Medical Records Request Received” letter from Verisma: visit track.verisma.com and enter the access code on the letter. From there, you can track your request and download your records. Records are usually available within 3 to 5 business days after the request has been submitted.

Requests sent via mail, fax or email:

  • Call Verisma customer service at 1-866-993-2184.

Will I be charged a fee for my medical records?

No

How do I send copies of my records to another doctor?

Please have the doctor or clinic fax their request to 1-817-514-7879. Records will be sent directly to them.