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San Antonio (Last Updated: Tuesday, Feb. 23, 2021)

COVID-19 vaccination reservation hotline opening Wednesday, Feb. 24

The reservation hotline for two community vaccination clinics operated by WellMed in San Antonio will re-open to take appointments at 8 a.m. on Wednesday, Feb. 24, 2021. Appointments will be made for 30,000 new doses of the Moderna vaccine. These are first-dose appointments only.

The phone number to get an appointment is 833-968-1745. Operators will take calls from 8 a.m. to 8 p.m. starting Feb. 24 every day until all slots are filled.

You must call this number to get an appointment. No other phone number or online registration method is being used to reserve appointments at these clinics.

The clinics at the Elvira Cisneros Senior Community Center and Alicia Trevino Lopez One-Stop Center, operated in partnership with the City of San Antonio, will administer shots by appointment only. Walk-ins are not accepted.

If you get an appointment, please come at your designated day and time. Do not come early. Patients are not allowed into the clinics until it’s time for their shot.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information.

Thank you for your patience as we work diligently with the City of San Antonio to distribute the vaccine.

Winter Weather Advisory

Two WellMed-run community vaccination clinics in San Antonio will remain closed this week due to severe winter weather conditions, but will resume on Monday, Feb. 22.

The clinics at the Elvira Cisneros Senior Community Center and Alicia Trevino Lopez One-Stop Center will administer shots by appointment only. Walk-ins are not accepted.

Patients scheduled to receive their second COVID-19 vaccinations this week at these clinics should return next week to their assigned location on the same day of the week to receive their shot. For example, if you were scheduled to receive your shot at 10 a.m. Wednesday, Feb. 17 at the Lopez Center, you will go to the Lopez Center at 10 a.m. on Wednesday, Feb. 24.

These clinics, operated in partnership with the City of San Antonio, administer the Moderna vaccine. Patients scheduled to return this week were to receive a second dose 28 days after their first shot. The Centers for Disease Control and Prevention says the second dose may be administered up to 42 days after the initial dose for the two-shot regimen to remain effective.

Rescheduled COVID-19 Vaccination Dates

Cancelled appointment

Monday, Feb. 15

Tuesday, Feb. 16

Wednesday, Feb. 17

Thursday, Feb. 18

Friday, Feb. 19

Saturday, Feb. 20

Re-scheduled

Monday, Feb. 22

Tuesday, Feb. 23

Wednesday, Feb. 24

Thursday, Feb. 25

Friday, Feb. 26

Saturday, Feb. 27

Reminder: Please go to the same location where you received your first shot at the time and same day of the week you were assigned for your second shot.

Dallas

At WellMed and USMD, the safety, health and well-being of our patients is our top priority. We are working closely with Texas Department of State Health Services (DSHS) to obtain and administer COVID-19 vaccines as quickly as possible to help protect you as early as possible. We will keep you updated regularly as we have more direction and information from DSHS. When we get the vaccine, you will be able to get it either at your USMD clinic or another central vaccine center.

Information Coming Soon

Information Coming Soon

Frequently Asked Questions

Is this only for WellMed patients?

At this time, WellMed is helping distribute the vaccine to the general public. Currently, those in Phase 1a or 1b are eligible to sign up for the vaccine.

In the future, when vaccine availability increases, we expect to receive doses of the vaccine to distribute exclusively to WellMed patients.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information.

I keep calling but can’t get through. Does this number work?

The COVID-19 vaccine hotline, 833-968-1745, is a valid number. The call center has been overwhelmed with calls due to the pandemic and folks trying to schedule a vaccine appointment. Please keep trying. We appreciate your patience.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information on whether our hotline is currently booking appointments.

Why do I have to call? Why can’t I register online?

City leaders and WellMed made the joint decision to use a call-in number to make vaccination appointments because we believe that best serves our community. Older San Antonians are among the most at-risk citizens and many of them are unable to navigate online forms or even have access to the internet. We wanted to make sure they are not left behind during this critical time.

Can you call me?

Unfortunately, the scale and enormity of this effort makes it too difficult for us to call citizens or create a waiting list. As it is, there are those who schedule appointments, and for one reason or another don’t keep the appointment. This would be a logistics nightmare. We simply don’t have the staff to handle outbound calling.

To make an appointment for the COVID-19 vaccine, please call the hotline at 833-968-1745 between 8 a.m. and 8 p.m. CST.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information on whether our hotline is currently booking appointments.

Why didn’t WellMed have a better plan in place?

We know the system is not perfect, but we continue to make improvements as we learn and go. WellMed did not anticipate stepping in to help vaccinate San Antonio. We were prepared, however, to vaccinate our patients when the vaccine became available to us.

Then in early January, leaders with the city and WellMed met to discuss a partnership to help vaccinate our city. The task is monumental. There is no playlist for vaccinating a nation. Still, we humbly stepped up. Protecting our community is our mission. We must all do our part to get the most at-risk people in our community vaccinated quickly. That is what motivates us daily.

Are health care workers able to get the vaccine?

Health care workers were among the first that the Centers for Disease Control and Prevention recommended be vaccinated. Health care personnel include all paid and unpaid persons serving in health care settings who have the potential for direct or indirect exposure to patients or infectious materials. Examples of health care personnel include:

  • Emergency medical service personnel
  • Nurses and nursing assistants
  • Physicians
  • Technicians
  • Therapists
  • Dentists
  • Dental hygienists and assistants
  • Phlebotomists
  • Pharmacists
  • Students and trainees
  • Contractual staff
  • Dietary and food services staff
  • Environmental services staff
  • Administrative staff

When will employees get the vaccine?

WellMed is working diligently to obtain more vaccines and administer them as quickly and safely as possible.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information.

Why is the vaccine not available where I live?

Currently, WellMed is only offering vaccinations at two of our senior centers in San Antonio. These facilities are able to handle the volume of people while still adhering to the CDC’s recommended health safety guidelines.

WellMed is committed to expanding vaccination efforts as quickly as possible as we obtain more doses of the vaccine.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information.

When will my city get the vaccine?

WellMed is diligently working with state and local leaders to obtain more doses of the COVID-19 vaccine. Additional vaccination clinics will be set up as more vaccine becomes available.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information.

What if someone I know is elderly and homebound?

Currently, WellMed is only offering in-person COVID-19 vaccinations. We will obtain more doses of the vaccine in the future and will be expanding our vaccination efforts at that time.

Please continue to visit wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets for the latest information.

Are there transportation options to get me to a vaccination site?

Unfortunately, WellMed is unable to provide transportation services to our COVID-19 vaccination clinics. Please reach out to loved ones, caregivers or local transportation services for transportation arrangements.

San Antonio’s VIA Metropolitan Transit is currently offering complimentary transportation until further notice for those with a confirmed COVID-19 vaccination appointment: https://www.viainfo.net/2021/01/10/via-providing-connections-to-covid-19-vaccination-sites/ (Opens in new window).

What if my phone disconnects after speaking with an operator?

If the phone call gets disconnected, this may be an issue with your phone service provider. We recommend that you continue calling until you are able to speak with a customer service representative.

Can I make appointments for multiple people?

If there are vaccines available, individuals can schedule appointments for more than one eligible individual.

Please remember an appointment is required in order to receive a vaccine. No walk-ins will be accepted.

Do I have an appointment scheduling error?

If you are worried about a scheduling error, we recommend calling the COVID-19 vaccine hotline, 833-968-1745, between 8 a.m. and 8 p.m CST to confirm your appointment. Please remember an appointment is required in order to receive a vaccine. Walk-ins will not be accepted.

What documentation is needed at the vaccination site?

If you have scheduled an appointment at one of WellMed’s clinics, please bring a valid photo ID and your insurance card. There is no charge for the vaccination.

What do I need to do about the second dose?

Upon receiving your first dosage, you will receive an appointment for your second dose before leaving the facility.

Is it safe?

You cannot get COVID-19 from the vaccine. It contains no virus whatsoever (live, dead, or even virus particles). It contains the instructions that tell your body to make a protein that “looks” like the SARS-CoV-2 virus protein to trick your body into creating antibodies that fight the SARS-CoV-2 virus, which causes COVID-19. Vaccine trials have shown a 90%-95% protection rate and very robust immune response one to two weeks after the second dose. Please visit wellmedhealthcare.com/vaccine/ for more information on the safety of the COVID-19 vaccine.

Can you let the public know of your dosage updates via other channels?

Currently, we are providing all of our COVID-19-related updates via wellmedhealthcare.com/vaccine/, WellMed’s Facebook page (Opens in new window) and local media outlets. Please continue to visit these sources for the latest COVID-19 vaccine information.

Why should you get the COVID-19 vaccine?

The vaccine can help lower your chances of getting COVID-19. The vaccine can help stop the pandemic. The vaccine protects you and those around you.

Who can get the COVID-19 vaccine?

There is a limited supply of COVID-19 vaccines. So, certain groups can get the vaccine early.

See recommendations from the CDC

The safety of WellMed/USMD/Optum Florida patients continues to be our first priority. Deciding to receive a vaccine for COVID-19 is a personal choice. Like any medical decision, you are encouraged to consult with your doctor before obtaining the vaccine.

Availability

We are working closely with the Department of Health in Texas and Florida to obtain and administer COVID-19 vaccine as early as possible. We will keep you informed and notify you as soon as possible once we have more direction from the Departments of Health. We want to protect you as soon as possible.

When we do get the vaccine, you will be able to get it either at your clinic or another central vaccine center.

Cost

The cost is expected to be covered by your insurance.

The Vaccine

Your doctor is generally recommending the vaccine for all non-pregnant patients over age 16. If you have specific concerns regarding your individual situation, you should discuss them with your doctor.

Depending on the location, we may have either the Pfizer-BioNTech vaccine (2 doses, 21d apart) or the Moderna vaccine (2 doses, 28d apart).

Both vaccines have been shown to be greater than 94% effective at keeping you from getting COVID-19. If you were to get COVID-19 after completing the vaccine, the likelihood of you developing severe disease requiring hospitalization would be much less. Both vaccines have been shown to be extremely effective in protecting you from severe infection – one that would put you in the hospital.

It is critical that both the first and second dose of the COVID-19 vaccines are from the same manufacturer.

If you miss the second dose, you should receive the second shot as soon as possible. You do not need to restart the entire series.

Side Effects

Mild to moderate injection site pain is common.

After vaccination, some people may experience symptoms for 24-48 hours. These symptoms may include soreness at the injection site, fatigue, headache, muscle aches, chills, joint pain, and low-grade fever. The symptoms most often occur on the day after the injection. These symptoms may be similar to those experienced after the shingles vaccine but are not a sign of SARS-CoV-2 infection.

Most of the symptoms are mild, and resolve quickly after 24 to 48 hours. We will be providing some recommendations for over-the-counter therapy after the vaccine is administered.

Safety

You cannot get COVID-19 from the vaccine. It contains no virus whatsoever (live, dead, or even virus particles). It contains the instructions that tell your body to make a protein that “looks” like the SARS-CoV-2 virus protein to trick your body into creating antibodies that fight the SARS-CoV-2 virus, which causes COVID-19.

Both vaccines were tested in large clinical trials including a total of over 70,000 patients of various ages, races, and ethnicities, as well as those with different medical conditions. Vaccine trials have shown a 90%-95% protection rate and very robust immune response one to two weeks after the second dose.

This measured benefit outweighs the risk on a population basis. According to Johns Hopkins, on 12/10/20, the U.S. recorded 3,124 deaths for that single day. Far fewer individuals will die as a result of the protective immunity conferred by the vaccine.

Taken with other vaccines

We do not recommend that you receive any other vaccines at the same time you are vaccinated for COVID-19. Our current recommendation is that you wait for 14 days after receiving your COVID vaccine before receiving another type of vaccination.

Getting vaccine after having COVID-19

Yes, you should get the vaccine, even if you had the virus, as it will give you even more protection. However, since re-infection is unlikely to occur in the first 90 days after an infection, we are asking that you wait until 90 days have passed after having tested positive to obtain the vaccine.

Need to continue masking/social distancing

Even after getting the vaccine, you will still have to wear a mask and social distance. Although you will have some protection after the vaccine, you may still be able to pass the virus on to others who are not protected. All protocols regarding masking and social distancing will still be in place until the pandemic improves globally, as per CDC recommendations.

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